Where I’ve Been

Domestic Freight Coordinator

March 8, 2004

Panasonic Canada Inc.

Apr 2004 – Dec 2006 Toronto, Canada

  • Reduced financial reporting time (Monthly, Quarterly and Annually) to the Accounting department from 2 weeks to 1 day
  • Negotiate special rates and shipping arrangements for special projects, and shipping support for traveling sales representatives

Graduation – Bachelor of Science, Biological Anthropology

June 26, 2006
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University of Toronto, Toronto, Canada, 2006 Focus on Forensic Sciences, with studies of urban geography, cultural anthropology, and world history

Technical Support Specialist

November 24, 2006

Logitech, Inc.

Nov 2006 – Oct 2008 Toronto, Canada

  • Represented Logitech at Best Buy Management training event, Aug 2008; CEDIA Consumer Electronics Expo (Sept 2008); Electronic Home Expo in Orlando, FL (Mar 2008)
  • Training delivery for new support specialists, outsourced support onboarding for 150 representatives
  • Product Verification and beta testing for Harmony 1000, Harmony 510 and Harmony 515

Content Analyst, Data Content Group

October 13, 2008

Logitech, Inc.

Oct 2008 – Aug 2009 Toronto, Canada

  • Reconciling information from the Harmony database with market research to understand the ‘reality’ of how devices work and how this should be reflected in the Harmony database
  • Delivered training (market research and data analytics) for the first team in the Chennai, India development and operations centre

Associated Projects:

  • Data Management Standard Operating Procedures

Moved to Chennai, India

August 16, 2009

Tech Lead, Data Content Group

August 17, 2009

Logitech, Inc.

Aug 2009 – Oct 2010 Chennai, India

  • 20% of time spent training new teams of data analysts & interim management of 22 analysts in Data Operations, 80% on project management & software product management working with a globally-based team
  • FY 09, FY 10 department strategy

Associated Projects:

  • New Hire Training / Integration
  • NPS Metrics Investigation
  • Data Operations Backlog Reduction
  • Consumer Electronics (CE) Device Communication Technologies, Market Research and Strategy

Manager, Data Management

October 1, 2010

Logitech, Inc.

Oct 2010 – Mar 2011 Chennai, India

  •  25% of time spent in managing team of 13 data analysts in Data Operations, 75% on project management & software product requirements working with a globally-based team
  • Defining data strategy and objectives for FY12

Associated Projects:

  • Harmony Remote API for CE Device Manufacturers
  • US and Core EU
  • APJ country launch

Moved to Leuven, Belgium

March 25, 2011

Study trip to Beijing and Xi’an, China

April 14, 2012
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Study seminars covering Chinese history, business practices, governing structure, and investments Company visits to Baidu, White Collar, and the Tech Park in Beijing

MBA Internship Project, Marketing and Strategy

May 3, 2012
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TE Connectivity (formerly Tyco Electronics)

May – Jun 2012 Kessel-Lo, Belgium

Marketing and strategy requirements for the development of a next-generation product that forms part of the core of fibre optic internet backbones, data centres and fibre-to-the-home installations.

  • Define market segments, potential and medium-term projections within Western Europe, Central / Eastern Europe, Middle East and Africa
  • Product feature recommendations, Six-Sigma Kano Analysis and Quality Function Deployment analysis
  • Identified market opportunities and suggested business models and new lines of business to leverage the company’s competencies and take advantage of longer-term trends

2 Months in Romania

June 27, 2012
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MBA Internship Project, Talent and People Management

June 28, 2012
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Baylor Black Sea Foundation (Fundaţia Baylor-Marea Neagră)

Jun – Aug 2012 Constanta, Romania

The project included a review of current HR processes for a non-profit medical clinic focused on treating and preventing HIV in children and HIV-affected families.

  • Recruitment: Developed a framework for evaluating a job, designing the interview and scoring candidates based on required skills and values
  • Assessment: Improvements to the current monthly evaluation to introduce evaluation on both professional performance and alignment with the organizations values
  • Employee Satisfaction: Conducted an initial survey of employee engagement and offered concrete recommendations based on the outcome of the questions
  • Succession Planning: tools and processes to help the organization assess skills needs for the short, medium and long term
  • Transition Planning: processes and tools to hand off a position from an outgoing employee to a new hire.

Master of Business Administration

August 24, 2012
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Vlerick Leuven Gent Management School, Leuven, Belgium, 2012 A globally focused program, core components include entrepreneurship and business planning; internships with both traditional and not-for profit sectors; and study of international business environments: Europe, and China through a study tour in partnership with Peking University